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FAQ'S

DISCLAIMER: Enchanted Events is in no way affiliated with any existing organization.
All characters are inspired by a variety of works and ideas. It is not our intention to violate any copyright laws.  Our character friends are not name brand copyrighted characters.  They are generic characters created and inspired from many tellings of the most popular storybook characters.  We can only accept bookings from individuals who are aware that we do not represent any licensed character.  Any resemblence to nationally known copyrighted characters is incidental.  If you are requiring a licensed, copyrighted character for your event, you should contact the company/copyright holders.  Thank you!


Booking a Party

Please call, text or email so we can check availability. We recommend you book 4-6 weeks in advance. Verbal reservations will be held for 24 hours. To fully secure a date, we require a deposit and your signed contract if requested. If we do not receive these within four (4) business days via email, the party date will be automatically released. Parties booking within eight ( 8) days of the event must pay in full prior to the event unless Miss Kelly instructs you otherwise.

Deposits and Payments

Your deposit will be deducted from the total price. The balance must be paid in full the day of the party (cash at event or PayPal before event). 

Final Count and RSVP Policy

You’ll need to provide a final count two (2) business days prior to the party.  Our basic packages include activities for up to 15 children.This will be the number used to plan appropriate quantities of prizes, accessories, and makeup,  (if applicable). This final count includes the Birthday Child. If a guest is included in the final count and does not attend, unfortunately we cannot provide a refund. Parents are welcome to stay, help and enjoy the party. However, please keep in mind that children behave better when their parents are not hovering over them. In addition, we will not be able to accommodate unexpected guests/siblings. They will need to be supervised either by you or the child’s parent. Guests younger than three will also need to be supervised.

Cancellations and Refunds

Deposits are non refundable. If you need to reschedule, we will gladly work with you to determine an alternative party date, based on availability.

Photography

Enchanted Events, LLC  reserves the right to use photos taken during the party for promotional purposes. These photos will not identify the child’s full name, age, or residence. We are happy to allow you to take as many photos and/or video footage as you like as well.

Pricing

Prices subject to change without notice.

Gratuities

Gratuities are not included in the package pricing, and are always greatly appreciated by our Characters!

Arrival and Departure Times

Character Entertainment start & end time will be determined prior to party date. Extended time and/or characters can be accommodated if arrangements are made in advance. We appreciate your consideration and understanding. Driving directions to your location are very much appreciated since web directions are not always reliable.  We make every effort to arrive on time to your event. Should we encounter some unforseen travel difficulties, we will give you the time you have purchased or a refund of the portion of time we are late.

What happens if a guest arrives late

Because our parties are based on a schedule, they work best when all guests arrive on time. Those guests coming late may join the party at whatever point it has progressed to. For Example: The group has already completed the games when the late guest arrives, he/she must skip that portion of the booking and continue with the next activity. This is necessary in order to provide the least amount of disruption to the party. Your understanding is appreciated.

Travel Fee

Party packages include round trip travel within a twenty (20) mile radius from Hwy 94/364).  A travel fee will be charged for travel beyond this twenty (20) mile zone. (We will not travel beyond 25 miles as of January 5, 2017.) This charge is necessary to cover the extra travel time, gas, and vehicle wear and tear. Travel time is determined via mapquest.  Please see the map: the  circle is within the 20/25 mile radius..